Refund Policy

Ella’s Closet

Return & Refund Information

By placing an order through Ella's Closet, you acknowledge that you have read, understood, and agreed to the terms outlined in this Return & Refund Policy.

Submitting an order means you accept:

  • Our return and refund conditions

  • The return process described below

  • That order information and communication records may be used if a payment dispute or chargeback occurs

Returns

We want you to feel happy and confident with your purchase. If you are not fully satisfied with your order, eligible items may be returned within 30 days after delivery.

Return Conditions

To qualify for a return:

  • Items must be unworn, unused, and unwashed

  • Products must be returned in their original packaging and condition

  • Items may only show minimal handling necessary for inspection

  • Customers are responsible for return shipping costs

Once your return arrives at our facility, it will be inspected and processed within approximately 7 business days.

We reserve the right to refuse returns that show signs of damage, excessive wear, misuse, or alterations not caused by Ella’s Closet.

Starting a Return

To request a return, please contact us within 30 days of receiving your order.

Email: ellas-closet.store@outlook.com

Please include:

  • Your order number

  • The reason for the return

  • Photos of the item if damaged or incorrect

  • Your full name and shipping address

After reviewing your request, we will provide return instructions if your return is approved.

Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

We strongly recommend using a tracked shipping method and keeping your shipping receipt until the return process has been completed.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please send:

  • Your order number

  • A brief description of the issue

  • Clear photos or a short video showing the problem

Once verified, we may offer:

  • A replacement item

  • A partial refund

  • A full refund where applicable

In some situations, returning the item may not be necessary.

Replacement orders are typically processed within 7–14 business days depending on stock availability.

Lost Packages

If your order appears lost during shipping, contact us as soon as possible with your order number and tracking details.

We will work directly with the shipping carrier to investigate the issue and arrange an appropriate solution if the package is confirmed lost.

If a package is returned due to:

  • An incorrect shipping address entered at checkout

  • Failure to claim the package

  • Refusal of delivery

a handling and shipping fee may be deducted from the refund amount.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

If you would like to cancel your order, please email us immediately at:
ellas-closet.store@outlook.com

Once an order has shipped, cancellation is no longer possible. However, you may request a return after delivery in accordance with this policy.

Chargebacks & Payment Disputes

If there is an issue with your order, we kindly ask that you contact us first so we can help resolve the situation quickly and fairly.

In the case of a chargeback or payment dispute, we may provide supporting documentation to the payment provider, including:

  • Order confirmations

  • Tracking information

  • Delivery confirmations

  • Communication records related to the order

Opening a chargeback without first contacting our support team may delay resolution.

Additional Information

  • Approved returns may need to be sent to one of our international fulfillment centers

  • Return shipping costs are the responsibility of the customer

  • Original shipping costs are non-refundable unless required by law

  • We are not responsible for customs delays or carrier-related issues

  • Hygiene-sensitive products may not qualify for return if used or opened

Contact Us

If you have any questions regarding this Return & Refund Policy, our support team is happy to help.

Ella’s Closet
Email: ellas-closet.store@outlook.com